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Contact Center Support

Contact center support is crucial for any business that wants to provide excellent customer service. Granite Communications offers reliable solutions to help manage your calls effectively. Our systems are designed to handle high volumes of calls, ensuring that your customers can always reach you. With features like call routing and real-time reporting, our contact center support helps you stay connected and responsive. We focus on making communication easy and stress-free so you can focus on what matters most: your customers. This approach ensures better service and happier customers.

Carefully chosen partners

Comprehensive range of products and services

Vendor support programs

Stay connected with a Granite Cloud Phone System

We provide a custom designed cloud phone system for businesses with the redundancy, flexibility, and cost savings that is driving the cloud revolution.

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Unified Communications

Use the Granite Cloud app to answer calls anywhere and place calls with your business phone number. Work from home using any device.

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Conferencing

Add a conference phone or a conference bridge to your Granite Cloud Phone System.

Employees Working in a Call Center
Contact Center

Improve call flow and receive reports that help you better understand your business. Use call recording for quality assurance.

Fax Machine
Fax Solutions

Connect your fax machine using a Granite Cloud fax ATA or send and receive faxes using our fax portal.

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Business SMS

Communicate quickly and easily by adding texting (SMS) to your business phone number.

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Healthcare Solutions

Granite Cloud is HIPAA compliant. Have an on-call doctor? We have emergency notification.

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How Does Contact Center Support Help Your Firm Improve Customer Satisfaction?

Contact center support is vital in enhancing customer satisfaction and loyalty. Our services ensure that every call is managed efficiently and effectively, fostering positive interactions with your customers. Here's how our contact center support can benefit your firm:

  • Quick response times: Our contact center systems enable your team to handle inquiries swiftly, reducing wait times and preventing customer frustration.

  • Personalized communication: With outbound contact center solutions, your agents can proactively reach out to customers, addressing their needs and strengthening relationships.

  • Advanced call routing: Calls are directed to the most suitable agent, ensuring that the best available resource resolves customer inquiries.

  • Continuous availability: Our hosted contact center solutions offer round-the-clock service, so your business is always reachable, enhancing customer trust and satisfaction.

By integrating these strategies, our business telephone company will help improve your customer service operations, ensuring each customer interaction is positive. This approach not only boosts customer satisfaction but also enhances the overall reputation of your business.

Granite Communications makes it easy

Remote Support

Granite Cloud includes FREE remote support. 

Truck Fleet

Your issue can't be solved remotely? No problem. We'll roll a truck with an experienced technician to resolve it.

24/7 Emergency Support

A Granite tech is always available.

In-Person Training

We provide on-site training for all your employees on how to use your Granite Cloud Phone System.

Choose Our Support Services

Choose our contact center support services to elevate your customer interactions. Our dedicated support ensures that your business can handle every customer query with ease and efficiency. With tools like the contact center dashboard, your team can monitor and manage communications effectively, ensuring every customer receives the attention they deserve. Contact us today to improve customer satisfaction and streamline your service operations. Let us help you transform customer service into a smooth, responsive operation that keeps your clients happy and loyal.

Address

Contact

Business Hours

Granite Communications, Inc.

55 Middletown AveSuite 1

North Haven, CT 06473

Mon - Fri

8:00 am – 5:00 pm

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©2025 Granite Communications, Inc.

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