Granite Cloud Omni Response Contact Center
The simplest definition of a contact center is a centralized environment where a large volume of phone calls are handled to your business. It includes one or more call queue(s) from which contact center agents handle incoming phone calls from existing or potential customers. Contact center agents provide support and solutions for your customers including: providing technical support, patient scheduling, and answering customer/patient inquiries.
Improved Customer Service
The Granite Cloud Omni Response Contact Center allows your businesses to provide fast and efficient customer service, answer questions, provide information, and resolve issues in a timely manner over the phone.
Data and Analytics
Contact center supervisors can access valuable data and analytics on our portal, which provides information on customer interactions, including call volume, call duration, and more. This data can be used to improve processes, identify areas for improvement, and make data-driven business decisions.
Work from Anywhere
Agents can answer calls from anywhere they have an internet connection on whatever device that suites them best. Supervisors can view agent productivity and statistics in the portal.