
Hosted Contact Center Solutions
Hosted contact center solutions are transforming the way businesses manage customer interactions. Granite Communications provides these solutions to help you handle calls, emails, and chats from one integrated platform. Our hosted services simplify technology management, allowing you to focus on delivering exceptional customer service. With reliable and scalable infrastructure, your business can easily adapt to changing demands without requiring extensive hardware investments. This flexibility ensures that you can always provide timely and effective support to your customers, enhancing their overall experience and satisfaction with your company.
Carefully chosen partners
Comprehensive range of products and services
Vendor support programs
Stay connected with a Granite Cloud Phone System
We provide a custom designed cloud phone system for businesses with the redundancy, flexibility, and cost savings that is driving the cloud revolution.

Unified Communications
Use the Granite Cloud app to answer calls anywhere and place calls with your business phone number. Work from home using any device.

Conferencing
Add a conference phone or a conference bridge to your Granite Cloud Phone System.

Contact Center
Improve call flow and receive reports that help you better understand your business. Use call recording for quality assurance.

Fax Solutions
Connect your fax machine using a Granite Cloud fax ATA or send and receive faxes using our fax portal.

Business SMS
Communicate quickly and easily by adding texting (SMS) to your business phone number.

Healthcare Solutions
Granite Cloud is HIPAA compliant. Have an on-call doctor? We have emergency notification.

Options for Hosted Contact Center Solutions
Hosted contact center solutions offer various options to meet the diverse needs of businesses. These solutions enable companies to provide excellent customer service without the complexity of managing physical infrastructure. We provide a comprehensive range of products and services, ensuring that there's a fit for every business requirement.
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Scalability: Easily scale your operations up or down based on seasonal demands or business growth without significant investment in new hardware.
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Integration capabilities: Our contact center systems integrate seamlessly with existing business applications, enhancing platform workflow and data consistency.
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Advanced features: Outbound contact center solutions include automated calling and campaign management, which help promote proactive customer engagement.
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Omnichannel support: Omnichannel contact center services ensure that customer interactions are smooth across all communication channels, whether voice, email, chat, or social media.
By choosing our hosted contact center solutions, businesses can enjoy the flexibility and efficiency of a modern contact center without the overhead of traditional systems. This approach streamlines operations and enhances the overall customer experience, reinforcing your reputation as a reliable business telephone company.
Granite Communications makes it easy
Remote Support
Granite Cloud includes FREE remote support.
Truck Fleet
Your issue can't be solved remotely? No problem. We'll roll a truck with an experienced technician to resolve it.
24/7 Emergency Support
A Granite tech is always available.
In-Person Training
We provide on-site training for all your employees on how to use your Granite Cloud Phone System.
Explore Our Hosted Contact Center Solutions
Explore our hosted contact center solutions and maximize their flexibility and efficiency. Our solutions are supported by comprehensive vendor support programs, ensuring you receive the assistance you need whenever you need it. Whether you want to improve customer interaction, streamline your communication processes, or enhance overall customer satisfaction, our hosted solutions provide the tools and support necessary to achieve your goals. Contact us today if you're ready to transform your customer service operations. Let's discuss how we can support your business's unique needs and help you succeed.
Address
Contact
Business Hours
Granite Communications, Inc.
55 Middletown Ave, Suite 1
North Haven, CT 06473
Mon - Fri
8:00 am – 5:00 pm