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Contact Center Dashboard 

A contact center dashboard is an important tool for managing customer interactions effectively. Granite Communications offers a powerful dashboard that helps businesses monitor and analyze communication activities. This tool provides real-time insights into call volumes, service quality, and agent performance, enabling you to make informed decisions quickly. With carefully chosen partners, we ensure that the technology behind our dashboard is reliable and user-friendly, making it easier for you to oversee your contact center operations and enhance customer satisfaction. This approach helps streamline workflow and improves the overall efficiency of customer service teams.

Carefully chosen partners

Comprehensive range of products and services

Vendor support programs

Stay connected with a Granite Cloud Phone System

We provide a custom designed cloud phone system for businesses with the redundancy, flexibility, and cost savings that is driving the cloud revolution.

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Unified Communications

Use the Granite Cloud app to answer calls anywhere and place calls with your business phone number. Work from home using any device.

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Conferencing

Add a conference phone or a conference bridge to your Granite Cloud Phone System.

Employees Working in a Call Center
Contact Center

Improve call flow and receive reports that help you better understand your business. Use call recording for quality assurance.

Fax Machine
Fax Solutions

Connect your fax machine using a Granite Cloud fax ATA or send and receive faxes using our fax portal.

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Business SMS

Communicate quickly and easily by adding texting (SMS) to your business phone number.

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Healthcare Solutions

Granite Cloud is HIPAA compliant. Have an on-call doctor? We have emergency notification.

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What Are the Key Features of a Contact Center Dashboard? 

A contact center dashboard is a crucial tool that helps manage customer interactions efficiently. Our dashboard is designed to give comprehensive oversight and actionable data that enhances your team's ability to provide superior customer service.

  • Real-time analytics: Monitor live data on call volumes, wait times, and agent performance, enabling immediate adjustments to improve efficiency and customer satisfaction.

  • Historical reporting: Access detailed reports that track trends and performance over time, helping you make data-driven decisions to enhance service quality.

  • Agent activity tracking: Keep an eye on agent interactions, ensuring quality support and helping identify areas for training and improvement.

  • Customer satisfaction insights: Gauge customer satisfaction through direct feedback tools integrated within the dashboard, allowing quick reaction to client needs.

Integrating these features into our contact center systems, we help businesses maintain high-quality customer interactions. Our comprehensive range of products and services, including hosted contact center solutions and strong contact center support, ensures that every business we partner with has the tools they need to succeed. This commitment makes us a reliable business telephone company dedicated to enhancing your operational capabilities.

Granite Communications makes it easy

Remote Support

Granite Cloud includes FREE remote support. 

Truck Fleet

Your issue can't be solved remotely? No problem. We'll roll a truck with an experienced technician to resolve it.

24/7 Emergency Support

A Granite tech is always available.

In-Person Training

We provide on-site training for all your employees on how to use your Granite Cloud Phone System.

Explore Our Dashboard

Explore our hosted contact center solutions today and see how our contact center dashboard can transform your customer service operations. Our dashboard integrates seamlessly into your existing systems with features designed to enhance monitoring and decision-making. Our vendor support programs ensure you receive the guidance and assistance needed to make the most of our omnichannel contact center services. If you're ready to improve efficiency and customer satisfaction, contact us. Let's discuss how our contact center support can be tailored to meet your business needs and help you achieve your goals.

Address

Contact

Business Hours

Granite Communications, Inc.

55 Middletown AveSuite 1

North Haven, CT 06473

Mon - Fri

8:00 am – 5:00 pm

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©2025 Granite Communications, Inc.

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