1. Fully-Integrated Communications System
Integrating a company’s communications with other business applications for business processes and workflows helps increase efficiency. Business tools that operate in the cloud are easy to deploy, enabling employees to stay connected whether they are in the office or on the go. In this way, the cloud provides a consistent business presence and helps to increase productivity with seamless access to CRM tools, email, instant messaging, voice and videoconferencing.
2. Control Over Modes of Communication
Cloud solutions give employees anytime, anywhere access via a smartphone, desk phone or softphone to all their calling features.
3. High End Business Features
A cloud-based phone system provides small businesses access to the types of network applications that one would typically find at larger corporations. These include features such as a Virtual Assistant, Call Center, Call Recording, and Advanced Reporting. HD Voice IP Phones have superior sound quality.
4. Mobility and Ease of Use
Today’s workplace is increasingly mobile, and small businesses especially need to be able to operate from multiple locations. With a cloud-based system, employees have access to features that allow them to be connected from anywhere so that they can be reached while on the go, giving customer-facing and revenue-producing employees greater control over their productivity.
5. Time Management and Efficiency
Web-based customer portals enable staff to manage their system more efficiently. Full access to a customer’s system and account allows them to spend fewer resources on project management and focus more on work that adds to the bottom line. Cloud solutions can easily integrate with other cloud-based applications, providing mobile employees access to all the features and functionality they need to work just as efficiently as if they were in the office.
6. Flexibility to Scale Up (and Down)
With a cloud-based phone system, businesses can add as many extensions as they need to accommodate heightened call volume, or, if necessary, simply call in to deactivate these extra extensions. Unlike traditional systems, businesses only pay for the services they need for as long as they need them.
7. Business Continuity
A cloud-based communications system is likely to be unaffected by outside factors such as severe weather or other issues that may keep employees from getting to the office. With a cloud-based system, businesses can maintain a consistent presence — and access the tools needed — to keep things running smoothly.
8. Improved Customer Service
With the Virtual Receptionist or Auto Attendant feature, businesses can easily direct calls to various departments and even create greetings unique to a given department. Call Center functionality provides even workload distribution and metrics for monitoring your customers experience.
9. Open Standards IP Phones
Businesses can choose from a wide range of telephone terminals to match the requirements of the user or location. These phones will work on many provider backbones so you can migrate to other service providers without having to buy new equipment. Open standard telephones cost much less that proprietary phone system hardware.
10. Cost Savings
Moving telecommunications off of expensive PBX platforms and to the cloud can be less expensive relative to monthly service rates versus that of a traditional system, helping to reduce costs and, ultimately, increase profitability. Maintenance and repair costs are eliminated.
Granite Communications is New England's premier Cloud Phone Service Provider. If you would like to schedule a consultation to see if cloud phone service would benefit your business, please contact us.